Frequently Asked Questions
Once your order is placed, we go to work to fulfill your purchase as quickly as possible. This means that changes or cancellation requests cannot always be fulfilled. You should also know that once an order is placed, it cannot be changed online. Your full satisfaction and commitment to the accuracy of your order is always our top priority. As such, you may contact Customer Service to make a request for a change or cancellation. We will make our best efforts to apply the requested change. If the item ships prior to confirmation of a cancellation or change request, you may return it following our standard return policy.
We realize that refunds are a priority for our customers. Once we have received and inspected the item we are usually able to apply the refund onto the original payment card within one week. Should there be any delays in processing your refund upon receipt of your return, you will be contacted by a member of our Customer Service team.
Depending on your reason for returning an item, you might be responsible for return shipping costs. Shipping is not refundable on items returned due to customer preference or change of mind.
If you want to return an item you may do so within 72 hours from the date of delivery. All returns must be in resalable conditions, items should be returned in their original packaging as much as possible. Send your return by a trackable shipping method.
Check that all the details you have entered on the checkout page are correct, including the billing address associated with the credit card. If it is refused after that, try another credit card or payment method. Contact Customer Service if you feel that your card is being refused due to our error. In some cases we may recommend that you contact your credit card company to get the issue resolved.
HomeStoryDecor is required by law to charge sales tax on orders that ship to most US states. We do not add sales tax unless we are required by law to do so. If sales tax applies to your order it will be automatically calculated during checkout.
Yes, if you are located in San Diego County, you most certainly can as long as it is in its original packaging.